These Conditions of Sale establish the terms and conditions applicable to the supply of any Product (“Product” or “Products”) present on the lofra.it website.

Please read these Terms of Sale carefully before ordering any Products on our site. By placing an order, you accept these Terms of Sale.

ABOUT LOFRA
Our website is operated by Nuova Lofra Srl (hereinafter also “Lofra”, “we”, “us”, or “our”). Lofra is registered in Italy under number 04433800283. Our registered office is at Via Montegrotto 125, Torreglia (PD), Italy. Our VAT number is IT 04433800283.

ORDERING PRODUCTS (OR SERVICES)
2.1 To order a Product online you must follow the following procedure:
(i) The User orders products from the Lofra shop by clicking the "Place Order" button at the end of the payment process. The User will be guided through the ordering process by a series of simple instructions on the website. It is important to note that the order is considered a request for Products, but the sale is finalized only after the order has been accepted and processed by Lofra.

(ii) The User will receive a confirmation message and an email with the details of the products ordered. This confirms receipt of the User's request, but does not constitute confirmation or acceptance of the order.

(iii) All prices on the website are inclusive of VAT at 22%

(iv) After the order has been processed and the ordered Products have left our warehouse, the User will receive an email informing them of the shipment. Acceptance of the order and sale of the Products occur upon shipment, unless Lofra has sent the User a notification of non-acceptance or cancellation of the order.

(v) The order amount will be charged in advance to Paypal and credit cards.

(vi) It is not possible to cancel or modify an order once it has been processed and is in the process of being shipped. If the User wishes to return the Products received, he or she must follow the return process rules outlined in Clause 7 below.

2.2 Lofra reserves the right to refuse certain orders in the following cases:

(i) The Product ordered is not available in stock;
(ii) the payment authorization by the User was not successful;
(iii) manifest error relating to the price or description of a Product;
(iv) violation of the Lofra Conditions of Sale or other contractual conditions mentioned above.

2.3 The products in the Lofra shop can only be sold on the Italian market, in San Marino and in the Vatican City.

2.4 The accessories required for installing the product must be made available by the customer to our technicians upon delivery of the product.

ORDER CHANGES
3.1 The User can cancel an order up until the Product is shipped. If an order was recently placed and a shipping confirmation has not yet been received, the User can contact customer service at ecommerce@lofra.it to check whether it is still possible to cancel the order.

3.2 If you wish to add Products to an order that has already been dispatched, you must place a new order for the items in question.

3.3 If your order is being shipped or the Product has already been shipped, please follow the return or cancellation procedures described in Clauses 7 and 8 below.

PRODUCT AVAILABILITY, DESCRIPTION AND PRICE
4.1 All Product orders are subject to availability. After receiving an order, the User will be informed as soon as possible regarding the availability of the ordered Products, or of the possibility of a longer-than-usual delay in receipt.

4.2 The product images and descriptions on the Lofra online shop are for illustrative purposes only and may be replaced by the current specifications of each product. The products received by the user may differ slightly from the images and descriptions shown on the Lofra online shop due to specific requirements or changes to the products.

4.3 All prices are in Euros and include VAT (where applicable) and shipping and installation costs, unless expressly deselected at the time of ordering. Product prices may be subject to change, but changes will not affect orders already accepted.

4.4 We verify the prices of the Products offered on our site as part of our order management process. If a Product's correct price is lower than the advertised price, the lower amount will be charged when the Product is shipped. In all other cases, barring a clearly evident error, the price indicated at the time of ordering will apply.

4.5 Pursuant to the law, Lofra is not obliged to provide the User with a Product with a lower price if the pricing error is obvious and unmistakable and could have reasonably been recognised by the User.

PAYMENT
5.1 We accept the payment methods indicated on our website. Following processing and acceptance of the order, the user will be required to pay in advance for the Products.

5.2 By placing an order on our site, you confirm that the payment details provided with the order are valid and correct and that you are authorised to use PayPal or the credit or debit card indicated for payment.

SHIPPING
6.1 Home delivery and installation are included with all orders unless deselected at the time of ordering. Standard delivery occurs within 3-5 business days, except for remote locations and islands, where delivery may take longer. Delivery and installation are handled by our authorized technicians.

6.2 Currently and until further notice, the shipment of Products ordered through the Lofra online Shop in Italy will take place exclusively within Italy.

6.3 Delivery will take place within the expected timeframes (as per point 6.1), barring any delays attributable to the partner carrying out the delivery. In the event of failure to deliver a Product within the expected timeframe and in any case within 30 days of completion of order acceptance, we will provide the User with a new delivery date.

6.4 The shipping process will be completed when the Products are sent to the address provided by the User. If no one is available to collect the order at the time of delivery, the delivery rules established by the appointed Partner will apply, which will be communicated from time to time. Please do not provide us with the access code for your building, if this is required to access the building. If the User provides the access code to their building at checkout, Lofra cannot be held responsible for any improper use of this code by third parties.

6.5 You can check the status of your order at any time by logging into your account on our website. If you have difficulty checking the status or tracking your order, please contact Customer Service at ecommerce@lofra.it

CANCELLATION AND RETURNS
7.1 If you are dissatisfied, you may return the purchased products in accordance with the cancellation and return policy set out in this section.

RIGHT OF WITHDRAWAL

7.2 The user has the right to cancel the order, withdrawing from the contract, within 30 days of receiving the Products, without having to provide a reason. After 30 days, the order can no longer be cancelled.

7.3 To exercise the right of withdrawal, the User must request it by replying to the order confirmation email (ecommerce@lofra.it), ensuring that all the information relating to the order you wish to cancel is included. The User will receive an email with instructions for returning the Products to Lofra. The order will be cancelled upon receipt of the products by Lofra or upon confirmation of shipment by the shipping company.

7.4 If the User wishes to exercise the right of withdrawal or return non-defective Products, they must be carefully handled before returning them. This means that the returned Products must be in good condition and not damaged or tampered with in any way, and must be in their original packaging. If the purchased product is defective, the User may benefit from additional rights. For returns and further information on these rights, please refer to Clauses 8, 9, and 10 of these Terms.

7.5 The User must return the non-defective Products within 30 days of the complete cancellation (as described in Clause 7.3) of the order and Lofra will, within 30 days, credit the credit/debit card or bank transfer used for the purchase to PayPal with a full refund of the amount paid, excluding return shipping costs.

7.6 In the event of a loss in value of the returned Products, if such loss is due to inappropriate handling or careless use of the Products, we may make a deduction from the refund given to the User.

7.7 Lofra may refuse the return of non-defective Products in circumstances other than those outlined above.

RETURN POLICY
8.1 To return Products, follow the instructions provided by email or contact customer service at ecommerce@lofra.it to make the necessary arrangements.

8.2 To return Products, please use the address provided by email and ensure that the Products are adequately packaged to avoid damage during transport and use the package tracking and signature options upon delivery.

8.3 Lofra will process any refunds due, including any initial shipping costs, within 30 days of receiving the returns.

8.4 If you wish to return defective or non-compliant Products, please contact Customer Service at ecommerce@lofra.it

8.5 As a Consumer, you have legal rights relating to Products that are defective or do not conform to the contract. These statutory rights are not limited by our returns process or by the provisions of these Terms and Conditions. For information on your consumer rights, please contact a local consumer advice service.

LOFRA WARRANTY
9.1 Products purchased directly from the Lofra online shop by consumers are covered by a 2-year conventional warranty (manufacturer's commercial warranty).

9.2 The Lofra Warranty gives the User the right to request assistance for the repair of defective Products. For information regarding Warranty assistance, please consult the documentation included with the appliance or contact ecommerce@lofra.it

CONSUMER RIGHTS AND GUARANTEES PROVIDED FOR BY LAW
If you have purchased Products as a Consumer, you may benefit from the rights provided by European Union and national laws regarding the sale of defective or non-compliant goods. These rights (including the right to repair, replacement, or refund in certain situations) apply to all consumers for two years in the country of purchase.

For more information about your consumer rights, contact a local consumer advice service.

PROMOTIONAL SALES AND COMPETITIONS
11.1 Lofra reserves the right to activate promotional sales or other incentives (“Promotions”) for the purchase of particular Products in the online Shop.

11.2 The duration of the Promotion or Contest, the specific rules or terms that will apply, and how they apply to a Contest or Promotion will be outlined in the additional terms and/or regulations made available to the User during the promotional period. Except as expressly set forth in the promotional terms or contest rules, these Conditions of Sale will apply to the supply of Products ordered from the Lofra online Shop in conjunction with the terms of the Promotion or Contest.

PERSONAL INFORMATION
12.1 Lofra processes user information in accordance with the law and its Privacy Policy.

12.2 Except in cases of wilful misconduct or gross negligence, Lofra shall not be held liable for any loss of data or other damage suffered by the User that is not attributable to a breach by Lofra itself.

LOFRA'S RESPONSIBILITY TOWARDS THE USER
13.1 If we are notified of a defect in our Products, we will offer (if the defect is confirmed) the option of refund, exchange or repair of the Products.

13.2 The maximum amount for which Lofra will be liable as a result of losses or damages suffered by the User is limited to the price paid by the User for the Product related to such losses or damages.

EVENTS BEYOND OUR CONTROL, FORTUITOUS EVENTS AND FORCE MAJEURE
Lofra will not be liable for any failure or delay in performance not covered by these Terms of Sale or due to unforeseeable circumstances and/or force majeure, including (but not limited to: events beyond our control, fire, flood, severe weather, explosion, war (declared or not), acts of terrorism, labor disputes (even if not involving our employees), or acts of local or central government or other competent authorities).

DISPUTE RESOLUTION
15.1 In the event of a dispute regarding the contract with Lofra, the User is requested to contact us first by email at ecommerce@lofra.it. Alternatively, they can write to us at the following address: Nuova Lofra Srl, Via Montegrotto 125, 35038 Torreglia (PD).

15.2 In the event of a dispute regarding the contract with the User, Lofra will also attempt to contact the User directly to resolve the matter. We will use the contact details provided by the User when placing the relevant order or in any associated account registered with us.

15.3 If we are unable to resolve a dispute, we will work to find an amicable solution with you.

UPDATES AND CHANGES TO THE TERMS OF SALE
17.1 These terms and conditions may be modified and/or updated periodically without providing any prior notice to the User.
17.2 Each time the User orders Products or Services from the Lofra online Shop, the version of the terms and conditions of sale is available at the bottom of the page.

APPLICABLE LAW AND JURISDICTION
18.1 These Terms of Sale are governed by Italian law for Italian consumers. This means that contracts for the purchase of Products entered into through our site by an Italian user and any disputes or claims arising from or in connection with such contracts will be governed by Italian law. If the user enters into a contract as a consumer, the law of their country of residence will apply.

18.2 The parties consensually elect the Court of Padua as the non-exclusive jurisdiction for the resolution of any dispute relating to the Sales Contract. If the User enters into the contract as a consumer, he or she will have the right to initiate legal proceedings in the court of his or her place of residence or domicile.

OTHER TERMS
19.1 These Terms of Sale outline the written terms of the contract between the User and Lofra for the purchase of Products and/or Services. If one or more clauses of these Terms of Sale are invalid, unenforceable, or unenforceable, the other clauses will remain in force and continue to apply.

19.2 Any contract concluded between the User and Lofra is stipulated exclusively between the aforementioned parties.

19.3 Lofra may subcontract or transfer its rights and obligations under the contract with the User to third parties, providing the User is notified. In such case, the User's rights and obligations under the contract will remain unchanged.

WEEE MANAGEMENT
In compliance with Legislative Decree no. 49/2014, Lofra has established an equivalent WEEE collection system at no additional cost at the same place of delivery of the Products. Users may write to ecommerce@lofra.it to learn about collection procedures.

To exercise the right to free WEEE collection, the user must inform the technician upon delivery and installation. It is not possible to use the WEEE service for a quantity of Products greater than the number purchased.

The collection of WEEE may be refused if there is a risk of contamination of the personnel responsible for the same or if it is evident that the Product in question does not contain its essential components or contains waste other than WEEE.

However, the User retains the right to deliver their waste (WEEE) free of charge to the network of Municipal Collection Centres existing in their area and closest to their home.

CONTACTS
If you have any questions about the Lofra online shop or purchasing products or services, please email ecommerce@lofra.it or call customer service at +39 049 9904811. Our customer service will be happy to assist you from 8:30 am to 12:30 pm and from 1:30 pm to 5:00 pm.

Last updated: April 26, 2017